Frequently Asked Questions
The Total theme is a premium theme sold exclusively on ThemeForest.net so the only place you can download it is from the ThemeForest.net “downloads” page. If you manage to find this theme on any other website it is either an illegal version of the theme or not the real thing. You should never download or purchase this theme from any other website besides ThemeForest.net
Total follows the standard ThemeForest license which means you can only use the theme once for each license you own. If you wish to use the theme on multiple sites you must purchase multiple licenses. If you are a freelance developer we generally recommend you have your client purchase their own license this way you don’t have to but also your client can always reach out to us for help if they need it once you are done setting up their site.
You can view all the theme requirements in our documentation here.
If you are having any issues with the theme and you need to contact support you can do so via 2 methods:
Option 1: Leave A Comment On ThemeForest.
You can receive support by leaving a comment on the item page. Make sure to check the box to receive an email notification when we respond this way you can easily click on the email and view our response. Comments are public, so please do not share any personal information such as login credentials via the comments.
Option 2: Submit A Private Ticket.
You can also submit a private ticket here. Tickets are moderated by the theme developer and support staff. When you submit a ticket you will receive an email confirmation and once our staff has been able to review and respond to your ticket you should receive another email with our response. Tickets are handled via email using Helpscout.